Login
Sign Up

Terms of Use

Effective Date: March 6th 2026
This Privacy Policy explains how Level Up Dating (“we,” “us,” “our”) collects, uses, discloses, and protects your information when you use our website and services (the “Service”). By using the Service, you agree to the practices described in this Policy.

1. What Information We Collect

A. Information you provide to us

When you create an account or use the Service, you may provide:

  • Account information: name, email address, username, password (stored securely)

  • Profile information: date of birth/age, location, biography, interests, preferences, profile answers, and optional photos

  • Communications: messages you send to other users, reports you submit, and messages you send to our support team

  • Content you share: activity feed posts (text, photos), comments, reactions, and polls (if enabled)

B. Information we collect automatically

When you use the Service, we may collect:

  • Device and usage data: IP address, browser type, device identifiers, pages viewed, clicks, log data, and timestamps

  • Cookies and similar technologies: to keep you signed in, remember preferences, and help the Service function properly (see Section 6)

C. Information from user reports and moderation

If you report another user or are reported, we may collect related information (e.g., report reason, screenshots, message excerpts) to investigate and enforce our Terms.

2. How We Use Your Information

We use your information to:

  • Provide and operate the Service (account creation, profile display, browsing, messaging)

  • Personalize your experience (preferences, settings)

  • Maintain safety, integrity, and moderation (prevent abuse, investigate reports, enforce rules)

  • Communicate with you (service emails, security alerts, support responses)

  • Improve the Service (analytics, debugging, performance, and feature development)

3. Photos and Profile Content

  • Optional photos: You may choose whether to upload photos.

  • No selling of your data/photos: We do not sell your photos or personal data, and we do not share your photos or personal data with advertisers for sale or targeted advertising purposes.

  • Your photos and profile content are used only to operate the Service (e.g., to display your profile to other members as you intend).

4. When We Share Information

We do not sell your personal information. We may share information only in limited cases:

A. With service providers

We may share information with trusted vendors who help us operate the Service (e.g., hosting, email delivery, security monitoring, analytics). These providers are authorized to use your information only as needed to provide services to us.

B. For legal, safety, and compliance reasons

We may disclose information if required by law, legal process, or if we believe disclosure is necessary to:

  • Protect the rights and safety of users or the public

  • Prevent fraud, abuse, or security incidents

  • Enforce our Terms of Use

C. Business transfers

If the Service is involved in a merger, acquisition, financing, or sale of assets, user information may be transferred as part of that transaction, subject to applicable privacy laws.

5. Your Choices and Controls

A. Edit your profile

You can update your profile and settings at any time within your account.

B. Delete your account

You can delete your account at any time from your account settings. When you delete your account:

  • Your profile will no longer be visible to other users

  • We will delete or anonymize personal information where feasible

Some information may be retained for a limited time in backups or for legal/safety reasons (e.g., fraud prevention, investigating reports, complying with legal obligations).

C. Cookies

You can control cookies through your browser settings. Some cookies are required for the Service to function properly.

6. Cookies and Similar Technologies

We use cookies and similar technologies for:

  • Essential functions: login sessions, security, and basic site functionality

  • Preferences: remembering settings

  • Analytics: understanding how the Service is used so we can improve it

You can disable cookies in your browser, but parts of the Service may not work correctly.

7. Data Retention

We keep personal information only as long as needed to:

  • Provide the Service

  • Maintain security and prevent abuse

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Retention periods vary depending on the type of data and why it is needed.

8. Security

We take reasonable administrative, technical, and physical measures to protect your information. No online service can guarantee absolute security, but we work to safeguard your data with appropriate controls.

9. Children’s Privacy

The Service is not intended for anyone under 18. We do not knowingly collect personal information from minors. If we learn we have collected information from a minor, we will take steps to delete it.

10. International Users

If you access the Service from outside Canada, your information may be processed and stored in Canada or other jurisdictions where our service providers operate. By using the Service, you understand your information may be transferred to and processed in those locations.

11. Changes to This Privacy Policy

We may update this Policy from time to time. If we make material changes, we will post the updated Policy with a new effective date. Your continued use of the Service after changes means you accept the updated Policy.

12. Contact Us